The nature of handmade:
Every piece is often made entirely by hand, usually with natural and organic materials. These one of a kind pieces spend many hours in my hands before they arrive in yours. During that time, I put my heart and essence into creating a beautiful and unique piece, that I hope will bring joy for years to come. Therefore, no two pieces will ever be identical, and all pieces will likely lend hints at the handmade nature.

Do you consider commissions outside of your current focus?
Absolutely! I'm well-versed in several creative mediums, and love blending techniques when the project calls for it. Please take a look at our commissions page for more details.

Gifting from Artisanna?
Are you ordering something special for someone special? Would you like to include a personalized note, or have it wrapped? No problem! Reach out with details, and I'd be happy to accommodate.

Additional Services:
The following services can be added to an existing order, or arranged for a custom third party order. Reach out with any inquiries and/or special requests, if possible, I'll happily accommodate.
Personalization: engraving, wood burning, hand-lettering, custom stamping 
Premium Gift Wrapping: from no-waste furoshiki, to recycled materials, to premium paper with natural touches.

Please contact us with the details, and we will respond with a customized quote. 

Care Instructions:
Textiles: As it was made, please handle with love and care. Each piece is pre-washed and sent with a packet of gentle soap and custom care instructions based on the materials, if you cannot locate yours please contact us immediately.
*A good rule of thumb is cool room temp water with a bit of mild soap, hand wash, lay flat to dry.
Wood: Each piece arrives coated in a food grade coconut-based wood oil. We recommend hand-washing with non-abrasive sponge. Continue to keep utensils hydrated with food-grade mineral oil/wax as needed.

All items will be sent USPS Priority, with insurance and tracking. Should you require a more expedient shipping service, please contact me directly for a custom shipping quote.  Whenever available, we use recycled/sustainable packaging materials. Gift wrapping is available, please see our services page for more details.

Lost or Broken Packages:
All packages will be sent via USPS Priority, insured and with tracking. Tracking info is sent out via email once the package has shipped. If your package is lost or stolen, it is best that you contact USPS to issue a claim. Additionally, please be sure to let me know, and I will do what I can to make it right.

Due to the nature of being a small, handmade business, we are not able to offer returns/exchanges at this time. Please feel free to reach out before making a purchase, and we'd be happy to answer any and all questions.

Privacy promise:
Your personal information will never be intentionally sold by Artisanna. If a situation has come to your attention, please contact us immediately and we will do our best to rectify the situation.